The Municipal Leadership Academy
The James Madison Group’s new Municipal Leadership Academy offers a well-rounded curriculum to help your managers, supervisors, and community leaders significantly increase their effectiveness. You can customize it to meet your highest training priorities. Having a variety of topics ensures there’s something interesting for everyone. If you prefer, any of these 13 workshops may also be done as a stand-alone.
To complete the Municipal Leadership Academy each attendee simply completes any six of the ½-day on-site workshops listed below. We recommend the six workshops be done over a 3- to 12-month time period. After each participant completes the program, they will receive a certificate of completion signed by the Chief Administrator and/or Human Resource Director.
Course descriptions are as follows:
The Effective Municipal Leader
Public sector leadership has unique challenges which can overwhelm even the best managers. Discover what those challenges are and practice some innovative and pragmatic approaches to dealing with them.
Come and hear what it takes to be a more complete leader so everyone will want to follow you.
Communicating As A Municipal Leader
Communication is one of the most complex professional skills and the foundation to effective interpersonal relationships. The most effective leaders are also very skilled communicators.
Take your communication skills to the next level and you’ll find leading your people a much more rewarding experience.
Attitude Sets the Tone in a Municipal Setting
In this insightful yet fun workshop, you’ll become more aware of the strengths and weaknesses of your own attitude and how to improve your team’s attitude.
You’ll learn more techniques for overcoming workplace obstacles and know how to conquer yourself.
Feedback To and From Municipal Personnel
This highly participative workshop provides managers and supervisors with an introspective look at their feedback skills.
Having an atmosphere of more open dialogue sharpens delegation skills while empowering and motivating staff to follow the leader's vision and solve problems as their leader would.
Managing Your Time In A Municipal Environment
Many time management workshops focus on a one-size-fits-all system. In the real world there are a variety of situations, people, and professions; and it’s good to be familiar with the various time management systems available so you’re using the right system for the right situation.
The biggest benefit to this workshop is that you can learn how to find more time to lead and develop your people--every effective leader’s desire.
Making Your Leadership Style Work For You
Join this leadership “self-awareness adventure” and discover your unique leadership style. Each manager or supervisor has their own philosophy of how to motivate their people in accomplishing the tasks at hand. Yet each also has a different set of skills for actually making it happen.
Many who attend are surprised to learn they have more leadership qualities than they originally thought possible. No matter what your style is, there are many ways to use this style to your advantage. And there are even ways to capitalize on the weaknesses in your style.
Setting goals strategically can make the difference between a good organization and a great organization. Learn how to become great!
Once you understand the goal-setting strategies and techniques, we’ll work together as teams in setting some long-term goals based on your organization’s mission and vision. You’ll actually leave the workshop ready to execute your plan!
Building a High Performance Customer Service Team
Effective customer service teams have one thing in common: A leader who plays an active role in teaching the value and methodology of providing quality customer service. Given the challenges and misperceptions of customer service in the public sector, it is vital that you know what it takes to create a customer service culture on your team.
Once you implement what you’ve learned on your team, you’ll see the number of citizen complaints dwindle and the complements increase!
Ethical Excellence in the Public Sector
Of all citizen expectations of local government, ethical behavior from municipal employees and public officials tops the list. Public employees are judged by higher standards. The press acts as a constant watchdog for citizens and one serious mistake by an employee can create a public relations nightmare that lasts for years.
Unethical behavior by just one key employee can seriously damage your organization’s credibility and departmental morale. Discover the ethical principles needed to eliminate any ethical lapses.
Building a Strong Municipal Team
As a team leader you have many challenges in creating the right culture on your team. Teamwork is the key to improving productivity, but creating a unified team is no easy task.
The result will be more focused team leaders and more productive, committed, and motivated municipal teams.
Effective Municipal Performance Reviews
Performance reviews are perhaps one of the most difficult yet most important tools an effective manager has to motivate his or her employees. This workshop gives municipal managers some new tools to lessen the uncomfortable part of giving effective performance reviews and some strategies to reinforce the manager-employer relationship.
Each manager will walk away confident in their ability to give an effective review and will feel more comfortable involving their employees as stakeholders in the evaluation process.
Visionary Leadership Succession Planning
Many municipalities have discovered already that it’s getting harder these days to find and train the next generation of leaders. Demographic winds of change are at work as baby boomers retire and the less-populous “Generation-Xers” prepare to take over.
The next generation of leaders needs guidance for leading in perhaps the most difficult time in our history. Is your organization prepared to meet this challenge?
Making Change Work For You and Your People
As a manager, a critical role you play is to ease the pain of change for your people as you both move the organization forward. To help your people out of their comfort zone you must first demonstrate how well you handle organizational change, then guide them through the stages of change.
Your sincere efforts to help your people will bring you great satisfaction as they gain new confidence in their new-found ability to conquer the uncertainty of new organizational policies and procedures.