Frequently Asked Questions


Q. Do I have to purchase the whole Customer Service Program and Municipal Leadership Academy?
A. That’s not necessary. You can start by just picking a couple of workshops that interest you right now and then finish the full programs later.

Q. How long do the workshop sessions last?
A. Most of the sessions are four hours. If you want to have us train the same group of people on two topics, we recommend having a 4-hour session the afternoon of the first day and another 4-hour session the morning of the second day.

Q. How do recommend we schedule the Customer Service Program and the Municipal Leadership Academy?
A. We recommend you do the four 4-hour sessions of the Customer Service Program over a 4- to 8- month time period and the six 4-hour sessions of the Municipal Leadership Academy over a 6- to 12-month time period. However, we are very flexible on this.

Q. Where do we hold the workshop sessions?
A. We recommend holding in one of your on-site training rooms or council or commission meeting rooms.

Q. What is your maximum and minimum class size?
A. We recommend a minimum of 20 and a maximum of 30.

Q. Can we combine with other cities, counties, etc., to achieve the recommended minimum class size?
A. We encourage this as it also helps build good inter-community relations.